Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Bernardo's Flowers Delivery Policy

We proudly offer local flower delivery throughout Oxnard, Ventura, Camarillo, and select surrounding areas.

Oxnard Delivery

Minimum Order: $59.99 Regular Delivery Fee: $15 Same-Day Order Cutoff: 11:00 AM

Orders placed after 11:00 AM requesting same-day delivery are considered Rush Same-Day Delivery and are subject to availability.

Rush Delivery Fee: $25

Ventura & Camarillo Delivery

Minimum Order: $79.99 Regular Delivery Fee: $20 Same-Day Order Cutoff: 11:00 AM

Orders placed after 11:00 AM requesting same-day delivery are considered Rush Same-Day Delivery and are subject to availability.

Rush Delivery Fee: $30

Extended Delivery Areas

Delivery to Santa Paula, Somis, Thousand Oaks, Ojai, and other surrounding areas may be available depending on the delivery date, location, and our delivery schedule.

Please call Bernardo's Flowers to confirm availability and delivery charges for these areas before placing your order.

Same-Day & Rush Delivery

Same-day orders should be placed by 11:00 AM.

Orders received after 11:00 AM may still be delivered the same day for the applicable rush delivery fee, subject to availability.

Rush service is not guaranteed and may be limited during Valentine's Day, Mother's Day, Christmas, and other high-volume holidays.

Delivery Times

We do our best to deliver orders in a timely manner; however, exact delivery times cannot be guaranteed unless previously arranged.

Delivery times may be affected by traffic, weather, recipient availability, holidays, and other circumstances outside our control.

Delivery Confirmation

Website orders will receive a delivery confirmation by email once the order has been delivered.

For phone and in-person orders, customers may call Bernardo's Flowers for delivery status or confirmation.

Recipient Not Available

If the recipient is unavailable, our driver may attempt to contact the recipient or customer for further instructions.

Flowers may be left in a safe location when appropriate. If the arrangement cannot be safely delivered, it may be returned to Bernardo's Flowers and rescheduled for delivery the next business day. An additional delivery charge may apply.

Hospitals, Businesses & Other Facilities

Deliveries to hospitals, medical facilities, businesses, schools, hotels, assisted-living communities, and similar locations are subject to each facility's individual delivery and acceptance policies.

Once an arrangement has been accepted by an authorized employee, front desk, reception desk, security desk, or designated delivery area, the delivery will be considered completed.

Our Commitment

Our goal is to provide fresh, beautiful flowers along with dependable local delivery and great customer service from the moment your order is placed until your flowers arrive.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.